Frequently Asked Questions

Find answers to common questions about your shopping experience.

How do I determine my size?

Please refer to our comprehensive Size Guide located on each product page to find your perfect fit based on body measurements.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders immediately. You have a 30-minute window after placement to cancel your order through your account dashboard.

Are in-store returns available for online purchases?

Yes, most items purchased online can be returned to any GAP retail location, excluding GAP Factory stores.

What should I do if my item arrives damaged?

If you receive a defective or damaged item, please contact our customer service team immediately for a complimentary replacement or refund.

Do you offer international shipping?

Yes, GAP ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination.

How can I track my package?

Once your order ships, you will receive an email with a tracking link. You can also track your status directly in the 'Order History' section of your account.